Course Booking Terms and Conditions
Outward Bound requires full disclosure of all medical and criminal history. Confirmation of your enrolment is subject to approval from the Outward Bound NZ medical screening team. Read our screening guidelines here.
Your safety and welfare is our primary concern, however, you do participate at your own risk and there are times without direct staff supervision. Our courses are designed to be mentally, emotionally and physically challenging, with long days and a good night’s sleep not guaranteed. Activities occur in all weather conditions and can include off-track tramping, camping (sometimes alone), kayaking, running, sailing, swimming, rock climbing, and high-ropes.
Although we have procedures in place to minimise risk, none of these risks can be completely eliminated. When undertaking any activity, you will be briefed on the risks and how to manage them. There is a chance you could get a cold, stomach illness, blisters, sunburn, exhaustion, wasp stings, infected cuts or insect bites, sprains, or some other injury, and may be asked to sit out certain activities.
There have been no major life-changing injuries at Outward Bound in over 20 years, however, serious risks can never be completely eliminated. These include death or injury from falling, burns, hypothermia, heat stress, drowning or road accidents. To reduce the likelihood of a serious accident we have a robust externally audited safety management system, which includes trained staff, up-to-date weather forecasts, robust communication protocols, modern equipment, and emergency procedures.
Your personal information will be held confidential to Outward Bound, in accordance with the Privacy Act (2020), for the purposes of Outward Bound courses and associated administration, including promotional activities. You have the right to see all information held by Outward Bound and may ask at any time for that information to be corrected. You authorise Outward Bound the right to send a copy of your course report to your course fee sponsors, including employers, if requested.
You authorise Outward Bound the right to use your name, comments and images (video footage or photographs) that are obtained in relation to your Outward Bound participation and to disclose this information to third parties for marketing and public relations purposes; these materials will remain the property of Outward Bound. You grant Outward Bound permission to contact you by email, including a regular e-newsletter and other updates.
Drugs and alcohol
Outward Bound has a strict no-smoking policy. No alcohol or non-prescription drugs are permitted.
If are not able to meet the fitness criteria for your course you may be asked to leave – for the safety and benefit of you and your watchmates. It is therefore important that you are prepared for your course before you arrive.
Your Outward Bound medical form must be completed by a medical doctor no more than 90 days before your course and returned 8 weeks before your course start date. If your medical is overdue without prior agreement, and it is declined for any reason, the terms and conditions of a cancellation will apply.
Confirmation of your enrolment is subject to approval from both your doctor and Outward Bound; this is to ensure your and others’ safety, and quality course outcomes for all.
Your booking may be cancelled or you may be sent home from your course at your own expense if you give false information, withhold relevant information, or don’t update us with any new relevant information, unless permitted by law.
Willing to participate
Outward Bound is an adventure. For the benefit of yourself and other course participants, you must be willing to fully participate in your course, comply with all instructions, and respect others, their beliefs and belongings. Otherwise, you may be sent home at your own expense.
To the maximum extent allowable by New Zealand law, Outward Bound is not liable to you for injury, damage, delays, or other additional costs you incur. Also, for our international participants, these terms and conditions and your participation in our courses are governed by New Zealand law. You are therefore subject to the exclusive jurisdiction of New Zealand courts.
Full payment of the balance of the course fee, along with your medical form, is required eight weeks before the start date of the booked course.
Your full course fee may be transferred once only to another course date up to 40 days before your course start date. Transfers are not applicable to scholarships provided by Outward Bound.
Your course fee, less your $749 deposit, is refundable up to 40 days before your course start date.
Deposits are non-refundable except for medical reasons, at which point a medical certificate is required for cancellation.
If a participant departs their course early or is sent home from the course, the full course fee is not transferable or refundable.
Course fees are in New Zealand dollars and are GST inclusive. Course dates and prices are subject to change without notice, and we can’t guarantee availability on any course.
Custom Design Courses have their own payment terms and conditions.
If your course is postponed by Outward Bound due to COVID-19 we will offer an unconditional transfer of your booking to a later date, valid for 18 months from the original course start date. A maximum of 3 booking changes (up to 40 days before course start date) can be made in that time if your course is postponed due to COVID-19.
Should the NZ Government’s COVID Alert Level require the Outward Bound school to close and you have completed less than 50% of your course, you will be eligible for a 50% refund of your course fee (excluding travel and medical fees).
It is the responsibility of the student and/or their guardian to check the NZ Ministry of Health places of interest list up to the day of your course starting. Non-disclosure of potential contact with a positive COVID-19 case prior to arrival on course resulting in reduced course(s) days or course departure will not be refunded and the student will not be eligible for a returnee discount.
Full payment of a Professional course fee is due by the 20th of the month following the date on your invoice. Course fees are in NZ dollars and are GST inclusive.
Fees are refundable up to 45 days prior to the commencement of the course, less an administration fee of 10%. Fees are non-refundable except for medical reasons, at which point a medical certificate is required for cancellation.
Standard Outward Bound Terms and Conditions apply to any competition winner. All participants must undergo a standard enrolment process, including obtaining medical approval.
Outward Bound reserves the right to change the course offered to the winner based on participants' suitability.
** Attention International Participants: Due to COVID-19, we are currently unable to take bookings for participants living outside of New Zealand and Australia. **
Students Travelling from Australia:
With quarantine-free travel between New Zealand and Australia commencing from Monday 19 April 2021, we welcome bookings from Australia. We accept any students travelling from Australia provided:
1) You meet our existing criteria (as listed in the section ‘Before your course starts’)
2) You have not travelled outside of Australia or New Zealand during the last 4 weeks (ie to any other country other than NZ/Australia)
If you have any questions regarding booking on an Outward Bound NZ course as an Australian based student, please contact us on firstname.lastname@example.org
As with many other New Zealand educational institutions, international participants are charged an additional fee for courses. As a non-profit organisation, we source funding to reduce our course fees for New Zealand citizens and residents. Unfortunately international participants are not eligible for this funding.
The additional charge for international participants is $880NZD for 21 day courses and $370NZD for 8 day courses. These additional fees do not apply to; NZ and Australian citizens; Pacifica citizens; Internationals residing in New Zealand on a valid work or study visa; International students who are part of the Mainfreight programme and Custom Design Courses.
Please note that to safely participate in our courses you need to have a good understanding of English. Our instructors are all English speakers, and are not able to translate information into different languages.
Types of Information Collected
Outward Bound collects non-personally identifiable information via Google Analytics and personally identifiable information from our online forms.
Non-personally identifiable information might include your IP address, your browser type or operating system, the domain name from which you linked to our site, your city, and other general demographic information. We use this information to help diagnose problems with our server and to administer our website. We may share it with our affiliates or business partners at an aggregated level.
Personally identifiable information from our merchandise transactions, and donation, registration, contact, booking, competition and survey forms could include your name, telephone number, home address and e-mail address. We may use this information to contact you, but you can opt-out of receiving future information from us. We will keep your personal information confidential, in accordance with the Privacy Act (2020), for the purposes of Outward Bound courses, administration, and promotional activities.
We will not sell or disclose your personally identifiable information to any third party unless: (i) we change website hosts or our host transfers business assets (as described below); (ii) we first obtain permission from you; (iii) we need to share it with agents or contractors who perform services for us; (iv) you have received a sponsorship for your course fee and your donor would like a copy of your course report; or (v) we are required by law to disclose it.
Once you have booked on an Outward Bound Course, you authorise Outward Bound the right to use your name, comments and images obtained in relation to your Outward Bound participation, and to disclose this information to third parties for promotional purposes; these materials will remain the property of Outward Bound.
You grant Outward Bound permission to contact you by email, including a regular e-newsletter and other updates.
Credit card details
If you pay for items on our site using a Credit Card, your card details are not stored by us and cannot be used by our staff. Our shop uses a secure transaction system hosted by Westpac.
A cookie is a small piece of information stored on your computer. Cookies help us improve your user-experience.
We generally use "session" cookies, which expire after 30 minutes of no activity on our website. However some cookies are used for internet statistics and remarketing, so last longer. Cookies cannot damage files, contain no personally identifiable information, and can not read information from the hard drive of a computer. It is possible to disable the acceptance of cookies through your web browser. However, doing so may restrict your ability to access some web pages.
Our website contains links to other sites. The Outward Bound site is not responsible for the privacy practices or the content of these external sites. We encourage you to review the online policies of any sites you link to.
We will take reasonable steps to ensure the safety of your personally identifiable information. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. However, we do not assume any liability for third-party usage of your personal information, whether obtained legally or illegally from our system.
The Outward Bound site does not seek to collect any information from children under the age of 13. If any child provides us with personally identifiable information, a parent or guardian can ask us to remove this information from our records.
You can see all information held by Outward Bound about you and can ask for that information to be corrected. Please contact us is you would like to change or modify your information, or if you have any questions about this privacy statement, the practices of this site, or your dealings with this website.
Terms and Conditions Outward Bound Shop
Return of Goods
If you wish to return goods to us, email our shop and include the following information:
- Date of purchase
- Order or Invoice Number
- Reason for Return
- Your name and daytime contact number
Goods must be returned to us in new and unused condition, packed in the original manufacturers packaging, and posted back in protective packaging.
Delivery time estimates:
Main Centres - 3-5 business days
Rural Delivery - 5-7 Business days
Dispatch and Delivery days are Monday to Friday.
We use New Zealand Post Couriers. Delivery time estimates apply to in-stock items, exclude a two business day order processing time and are subject to carrier delays outside our control.
Order confirmation will be emailed to you when we have received your order, and when your order has been shipped.
1) Vouchers are non-refundable, except where a student is medically declined. They are not legal tender and cannot be redeemed for cash, or used as cash.
2) You must have an Accepted or Confirmed booking within three months of receiving the voucher. To book your course contact our enrolments team on 0800 688 927. Any booking requests you make are subject to standard availability and acceptance terms.
3) The Gift Voucher is valid for 24 months from the purchase date.
4) The Gift Voucher will not be replaced if lost, stolen, or destroyed.
5) Each Gift Voucher is identified by a unique code that must not be changed or copied by purchaser or recipient.
6) The Gift Voucher may only be used once.
7) The purchaser is not allowed to re-sell the Gift Voucher.
8) The face value of this voucher remains the same as at the date of purchase and this value does not fluctuate with market rates.